United Parcel Service:
Most items can be shipped via UPS. Most orders are sent out within 48 hours, however certain items may require more time. You will be notified via e-mail if additional time is required. Orders may take up to 7 to 10 business days to be delivered. (Depending on region of the U.S.) Play-Well does not ship to Mississippi. For Hawaii or Alaska orders, please contact customer service.
Shipping and handling charges will be automatically calculated based on the number of items and their weight in your order. For expedited shipping methods, please please contact customer service for a quote.
Will Call:
You may pre-order for pick-up at our Pasadena, California retail store. Please call ahead to find out when your order will be available for will call.
Truck Delivery:
Certain items are too large or heavy for UPS shipping. These products, as well as all other items, are available for delivery via common carrier delivery. Sandboxes, sand, and rubber mulch are examples of items that can not be shipped via UPS. This service is a curbside drop-off service only. Transit times vary.
Receiving Items:
With common carrier or UPS delivery, customer is responsible for noting any damage or shortages at the time of delivery when signing the delivery receipt. Failure on the part of the customer to note damage on the delivery receipt makes it impossible to file a damage claim with the carrier and any damage therefore becomes the customer’s responsibility.
We use reputable freight carries, however, some drivers have been known to try to intimidate customers into not noting damage. If there is any doubt regarding the condition of the shipment be sure insist on noting it in details before signing anything and before the driver leaves.
